The result is large volumes of unstructured data in natural language. This is the kind of situation in which artificial intelligence (AI) is very effective.
The process is as follows. Concerning handwritten contributions, the registers of complaints are first digitized by the Bibliothèque nationale de France and its partner, Numen (specialized in the digitization of documents). To do this, the company uses handwriting recognition software. These texts are then analyzed and classified by Cognito and Bluenote.